CAS Smart Service Engineering at Mobiliar Forum

By Jürg Meierhofer, ZHAW

Value creation through Smart Services in business ecosystems is a relevant topic with significant, yet largely untapped potential. In these business ecosystems, the essential focus is on understanding value creation for the stakeholders, quantifying it, and balancing it within the ecosystem. Leveraging data in value creation opens up new possibilities and, when properly designed, can also promote sustainable value creation.

The CAS Smart Service Engineering at ZHAW School of Engineering conducted four case studies on May 30th and 31st, 2024, at the Mobiliar Forum to optimize ecosystem design. Innovative approaches were developed to understand value creation for the stakeholders and achieve balance within the ecosystem. Special thanks to Fabrizio Laneve and Ina Goller for their work!