Étiquette : Smart Services

Service Lunch: “Essen, Lernen, Netzwerken”

Organized by the Smart Services Expert Group

Digitaler Zwilling Alpiner Destinationen

Die Firmen Sisag AG, Remec AG und ProSim GmbH haben einen Bergbahnsimulator entwickelt, der es ermöglicht, Ski- und Bergbahngebiete mit ihrer Infrastruktur in kurzer Zeit digital abzubilden, Entwicklungsmöglichkeiten oder Entscheidungen zu testen und diese auszuwerten. Dabei geht es vor allem um Kapazität, Kosten und Verhalten der verschiedenen Gäste im Skigebiet.

Please register at: https://ch.xing-events.com/AlpineDigitalTwin
Online by Microsoft Teams, Participants get an access link after registration.
You can also find all relevant information in the flyer!

APMS Conference

APMS 2021 Conference Special Session/Track on Integrated Manufacturing & Service Operations Management for Product- Service Systems

Over the past 12-months there has been an acceleration of the use of digital within the PSS context as remote forms of support have been developed and deployed in the field allowing new collaborative approaches that support value cocreation. This shows new models of integration of manufacturing operations and service management initiatives, enabled by digital that allow these formats to be delivered. Specifically, the implementation of new formats of digitally-enabled value propositions supports innovative forms of asset management, operations and maintenance during the product-service lifecycle. This leads companies to capture new aspects into their product-service system and allows conversions, modifications and upgrades to extend the asset’s overall useful life with both a sustainable and circular view. Different analytical tools can enable new value propositions as well as improving service experience and operational efficiencies. Moreover, the new digitalized solutions help create the ideal conditions to allow the integration of third-party services; namely, system installers, maintenance-focused supplier or existing business partners (e.g. agents or distributors), who may provide service on the operational assets in place of either the customer or the manufacturer.

With the advent of new forms of integrated value propositions focusing on product-service life-cycle, process support services, asset efficiency services or processes delegation services, may thus mean that the traditional PSS models (e.g., Tukker) might no longer be valid in their existing forms. However, additional studies are needed to find new integration schemes, that support the development of emerging business modes, their value propositions, as well as to identify the best underlying technologies. This special session aims to explore different forms of integration within a product-service system context. The objectives support the aim are to:

  • develop new frameworks to describe integrated value proposition within a PSS context;
  • understand and characterize different digitally-enabled value propositions;
  • identify how new technologies enable new value propositions;
  • describe how to better integrate circular economy aspects into the existing value propositions and business models.
    Qualitative and quantitative papers are requested for this session rather than literature reviews.

SKDV “Service Träff” 2021

Save the date: SKDV Service Träff 2021

Der Service Träff 2021 als Hybrid-Veranstaltung

Angesichts der angespannten Corona-Lage wird sich voraussichtlich nur der Vorstand persönlich treffen – sofern es die Massnahmen überhaupt zulassen.

Mitglieder und weitere Interessierte können online per Zoom teilnehmen

Neben einem spannenden Referat zum Thema “Kundenzentrierter Service erfordert Agilität” werden wir gemeinsam die Themen für die SKDV-Service-Foren 2021 festlegen.

Was für Themen interessieren Sie brennend? Teilen Sie es uns mit per Kontaktformular oder schreiben Sie uns eine eMail an community@skdv.ch

Wir freuen uns auf Ihren Input – im Voraus und natürlich auch während der Veranstaltung!

Ein Kundenzentrierter Service erfordert Agilität

Referent: Marco Wyttenbach, Lean Agile Leader for Organisations Development bei Swisscom

Mehr Informationen auf der Webseite.

Service Lunch: “Essen, Lernen, Netzwerken”

Organized by the Smart Services Expert Group.

The Kistler Innovation Lab as a powerful Digitization Booster

Kistler is the global leader for providing measurement technology for pressure, force, torque and acceleration. The Kistler Innovation Lab builds on the vast amount of data collected with our sensors and uses data science, mathematics and signal processing to create data-based services and solutions. In this talk, we present the digital transformation at Kistler with a focus on the ramp-up of the Innovation Lab and on first successful projects.

Smart Services invites to the next Service Lunch with speaker Nikola Pascher from Kistler Instrumente AG.
Please register at: https://ch.xing-events.com/Kistler_Innovation_Lab
You can also find all relevant information in the flyer!

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