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Smart Data Forum: How to Design Smart Services for Resilience and Sustainability

By Jürg Meierhofer, ZHAW

On October 25 and 26, 2023, we conducted the Smart Data Forum, a two-day event co-organized by Easyfairs and the databooster, at the Messe Zürich. The theme of the forum was “Smart Services and Resilience”, and it featured presentations and discussions from experts and practitioners in the field of smart service systems.

The forum aimed to explore how smart services can help businesses and society cope with the challenges of volatility, uncertainty, complexity, and ambiguity (VUCA) in the current and future environment. The speakers shared their insights and experiences on how to design smart services that are resilient, sustainable, adaptable, and innovative.

Some of the topics that were covered in the forum included:

  • How to use data and analytics to support decision making and service innovation in smart service systems
  • How to leverage digital platforms and ecosystems to create value and network effects in smart service systems
  • How to apply design thinking and agile methods to develop user-centric and co-creative smart services
  • How to balance resilience and efficiency in smart service systems
  • How to measure and improve the performance and impact of smart services

The forum was moderated by Jürg Meierhofer, senior lecturer and director for studies (CAS Smart Service Engineering, MAS Industry 4.0) at the ZHAW Zurich University of Applied Sciences. He also provided some useful frameworks and tools for understanding and designing smart services.

The speakers were Reto Zuest, Mirko Maurer, Daniel Politze, Nikolas Schaal, Nikolaus Obwegeser, and Jean Paul Potthoff. They represented different sectors and domains, such as manufacturing, IT management,  transport, or research and development. They presented some interesting case studies and best practices from their own organizations or projects.

We learned a lot from the forum and I enjoyed networking with other participants who shared a common interest in smart service systems. The forum was a valuable opportunity to exchange knowledge and ideas on how to create smart services that can enhance resilience and sustainability in business and society.