Tag: Databooster

Smart Services Summit: Smart Services creating sustainability

Written by dsa_admin on 4. May 2022.

As the adoption of Smart Services continues to accelerate, we see an opportunity to apply the emerging technology to provide new value propositions and business models that provide tangible sustainability outcomes that help us and the planet. In 2021 we held the Smart Service Summit “in person” at a fantastic location overlooking the lake of Zurich. The focus was on the impact of COVID-19, and in hindsight, we were between two outbreaks. This year we would like to leave COVID-19 behind us and look to build a brighter future. We are this year going to focus on sustainability as we think it is time to give equal weight to the social, economic, and environmental aspects of sustainability.

The summit in 2022 aims to assess new and emerging services that are enabled by technology and where the services are co-delivered to support sustainability. In doing so, we hope to answer some of these questions:

how is the service quality and value impacted through digital technologies?
how can you transform the customer (or a third party) into a service partner?
how does collaborative working impact value co-creation?
what is the impact of smart services on customer experience?
how does the nature of the service delivery change?
how can organizations be enabled to foster digital value co-creation?

All of the papers should consider one or more of the three pillars of sustainability (i.e., social, economic, and environmental). This is important as this consideration will allow us to build a sustainable future.

As with previous years, we are looking for early-stage research and will again publish the proceedings with Springer. Furthermore, we will use industry to set the scene and the context from their position and follow them with impactful academic presentations. We anticipate that we will have a physical summit in Zürich!

All papers will undergo a blind peer-review process. The articles will be published again with Springer. Accepted papers will be presented in person in Zurich.

The link to the prior proceedings is: https://link.springer.com/book/10.1007/978-3-030-97042-0

Call for participation

Enter your submission here: https://easychair.org/cfp/3S-2022

Summit Chairs

Prof. Dr. Shaun West, Hochschule Luzern, shaun.west@HSLU.ch

Dr. Jürg Meierhofer, ZHAW School of Engineering, juerg.meierhofer@zhaw.ch

Keywords

Smart Services; Industry4.0; Product-Service Systems; Value Co-creation; Service Quality; Sustainanablty; Service Science; Service Design.

Submission procedure

Full paper submission: 11 September 2022

Acceptance of papers is based on the full paper (up to 8 pages). All papers will be peer reviewed.

Registration

Data Science Workshop – Focus on Sales & Marketing

Written by dsa_admin on 4. May 2022.

Zielpublikum: Professionals aus den Bereichen Sales & Marketing

Der Einsatz von Künstlicher Intelligenz (KI) hat in den letzten Jahren global sowie auch in der Schweiz ein starkes Wachstum erlebt und ist zu einem der grössten Treiber der Digitalisierung geworden. Ein Grossteil der Schweizer Firmen planen kurzfristig den Einsatz von KI oder nutzen sie bereits. Welche Bereiche von KI gibt es? Welche Probleme können damit im Bereich Sales & Marketing (S&M) gelöst werden? Durch verschiedene interaktive Tasks führen wir die beiden Bereiche KI und S&M zusammen, finden heraus welche Probleme mit KI gelöst werden können und welche nicht, und erhalten einen vertieften Einblick über Anwendungen von KI in den Bereichen.

Expert Group Meeting – Natural Language Processing in Action

Written by dsa_admin on 3. May 2022.

It is our pleasure to invite you to an upcoming event organised by the data innovation alliance and SwissNLP, the Swiss Association for Natural Language Processing (https://swissnlp.org/) on Tuesday, May 3rd at Nüü (Lagerstrasse 45, 8004 Zurich, ground floor).

We will combine an NLP Expert Group Meeting on Multimodal AI with the SwissNLP General Assembly 2022, followed by an apéro and socialising/networking.

16:00 – 17:00: SwissNLP General Assembly 2022
- Annual and Financial Report 2021
- Budget & activities for 2022
- Board elections for 2022
- Discussions & Varia
17:15 – 18:30: Expert Group Meeting on Multimodal AI
An exciting new research direction, Multimodal Artificial Intelligence concerns the creation of AI models which can jointly process different types of inputs such as images, text, audio, video, or structured (tabular or graph) data. This opens up possibilities for applications which can interact with the world in new ways and address much more complex use cases.

A recent example is MUM [1], Google’s “Multitask Unified Model”, which can answer multimodal search queries such as “Are these hiking boots [see picture] suitable to hike Mount Fuji?”

In the meeting, we plan for 1-2 short presentations (10min each), followed by an open discussion of the topic. One potential (and intended) outcome is ideas for joint projects!

Looking for Speakers: If you would like to share your experience in Multimodal AI with the group, please let us know. The presentation may include a success story, a collection of best practices, an open problem, or even an outline of a project that would benefit from Multimodal AI. It would be great to discuss positive experiences, as well as blockers and limitations. If you would like to present, please send us your presentation titles (email to ciel@zhaw.ch, natalia.korchagina@pwc.ch). Deadline is Monday, April 25.
From 18:30: Apéro & socialising/networking
Join us to exchange & mingle over drinks & snacks!

It would be great to see many of you in person, but online participation is also possible for both events.

Please register using the link from the invitation mail.
Deadline for registration: Wednesday, April 27.

Service Event: “Lernen, Netzwerken”

Written by dsa_admin on 28. April 2022.

Organized by the Smart Services and Smart Maintenance Expert Groups

Showcase Kistler & Digitalization

In this afternoon event, we will introduce the digitalization initiatives of Kistler and then focus on the digital service initiatives with a focus on pilot projects in various fields of advanced services. The event will be rounded off with a presentation of a turn-key solution by Kistler innovation lab and digital hub, followed by a tour around the company and apéro.

Please register at: https://ch.xing-events.com/digitalization_and_service
Number of places limited
You can also find all relevant information in the flyer!

GEOSummit 2022 – Kongress

Written by dsa_admin on 26. April 2022.

Am 1. Juni 2022 wird der Kongress inkl. Stehmesse an der Fachschule Nordwestschweiz am Standort Olten stattfinden.
Erfahren Sie in der Plenary mehr über Strategieentwicklung im digitalen Zeitalter und stellen Sie aus 15 spannenden Themenblöcken Ihren individuellen Kongresstag zusammen.

Melden Sie sich jetzt an.

Wir freuen uns auf Sie.

Dieser Kongress wird auch als Fortbildung für Ingenieur-Geometerinnen und Geometer im Rahmen ihrer Berufspflichten (Art. 22, GeomV) von der Kommission für Ingenieur-Geometerinnen und Geometer anerkannt.

Finden Sie ausführliche Informationen auf der offiziellen Webseite.

Service Lunch Smart Services: Transformation of the service business of Swiss industrial companies

Written by dsa_admin on 28. March 2022. Posted in Blog.

With Boris Ricken, AWK Group

COVID-19 has posed enormous challenges to Swiss industrial companies over the past two years. The service sector has been particularly hard hit, as it relies on personal interactions with customers. At the same time, digital technologies have changed the service business.

In his presentation, Boris Ricken shed light on the implications of these developments for Swiss industrial companies. He showed how longterm trends in service provision have been reinforced, e.g., by local service provision in combination with central products and services. Given this, different fields of action were elaboarated, among others for new digital services and business models.

The presentation was accompanied by lively discussion and input from the participants. The expert group Smart Services is a very active platform for sharing and growing knowledge and expertise in this field.

Contact person: Jürg Meierhofer

Expert Group Meeting – Spatial Data Analytics

Written by dsa_admin on 19. March 2022.

Geospatial Synthetic Data

We are pleased to invite you to the next meeting of the Expert Group Spatial Data Analytics. This expert group talk will be around the topic of geospatial synthetic data. The host will present 3 guest speakers who are involved in synthetic data and its specific use cases.

If you cannot be present in person, the meeting will also be live-streamed. You won’t be able participate in the meeting directly, but you are welcome to send us your questions which we will then take up into our discussion.

Aldo Lamberti from Syntheticus.ai will talk about “How to securely collaborate and compute on synthetic geo data”
Jakob Dambon from SwissRe will talk about “Gaussian Processes and Spatial Statistics: A Gentle Introduction”.
Josef Boesze from Itopia AG will talk about “Developing and Testing without any Risks or Side Effects using iSynth”

Program (tentative):
16:30-16:50   Kick-off and Introduction: Stefan Keller (OST Eastern Switzerland University of Applied Sciences, Rapperswil)
16:50-17:10   Guest speaker Aldo Lamberti (Syntheticus.ai, Zürich)
17:15-17:35   Guest speaker Jakob Dambon (SwissRe)
17:40-18:00   Guest speaker Josef Boesze (itopia AG, Zürich)
18:00- open   Apéro & Networking

Guests are welcome. Feel free to contact us here.

Industrieforum 2025

Written by dsa_admin on 15. March 2022.

Der NTN Innovation Booster – Databooster lädt zum Austausch zu den Themen Industrie 4.0 und Smart Services ein. Dabei diskutieren wir mit unseren Besuchern ihre konkreten Herausforderungen rund um Industrie 4.0 und zeigen auf, wie der Databooster bei der Bearbeitung dieser Herausforderungen unterstützen können. Der Open Innovation Ansatz ist Kern des Databooster, profitieren auch Sie bei durch die gemeinsame (Weiter-) Entwicklung ihrer Ideen rund um Industrie 4.0 und Smart Services.

Mehr Informationen finden Sie auf der Webseite des Events.

Service Lunch: “Essen, Lernen, Netzwerken”

Written by dsa_admin on 15. March 2022.

Organized by the Smart Services Expert Group

Transformation des Servicegeschäftes von Schweizer Industriefirmen

COVID-19 hat in den letzten zwei Jahren Schweizer Industrieunternehmen vor enorme Herausforderungen gestellt. Der Servicebereich war besonders stark betroffen, da dieser auf persönliche Interaktionen mit Kunden angewiesen ist. Zugleich haben digitale Technologien das Servicegeschäft verändert.
Was sind nun die Auswirkungen dieser Entwicklungen auf Schweizer Industrieunternehmen? Wie könnten zukünftige Entwicklungen im Servicegeschäft aussehen? Lassen Sie uns das gemeinsam diskutieren.

Please register at: https://ch.xing-events.com/ServiceIndustry
Online by Microsoft Teams, Participants get an access link after registration
You can also find all relevant information in the flyer!

ONLINE – Expert Group Meeting – Smart Maintenance

Written by dsa_admin on 4. March 2022.

We are pleased to invite you to our next meeting of the Smart Maintenance Expert Group. The meeting will take place online.

Thomas Wuhrmann from Kistler Instrumente AG will talk about

Machine Learning based Cause of Failure Analysis in Injection Molding & Metal Machining

In industrial manufacturing processes, the most important tasks are usually concerned with an improvement of the quality outcome, a reduction of waste and an improvement of the process stability. This applies specifically to injection molding and metal machining with a turning lathe. Injection molding is the state-of-the-art process to produce plastic parts in different shapes and sizes. Machining on the turning lathe allows to perform highest precision process steps on expensive raw materials using specialized cutting tools. In both applications, machine learning allows to harness the process information more effectively to improve the yield of in-specification parts and understanding the quality-determining process mechanisms. In this talk Kistler approaches to implement solutions to realize this in both applications will be presented. In both applications, the insights obtained by machine learning, though different in nature, allow a reduction of waste. In both fields, further investigations are aimed to generalize these models and fully integrate them into the corresponding process automation and control.

Program

14:30-14:45 An Introduction Round.
14:45-15:30 ML based Cause of Failure Analysis in Injection Molding & Metal Machining (Thomas Wuhrmann, Kistler Instrumente AG).
15:30-16:30 Networking on “Wonder”.

Registration

Please register to the meeting using the form below. For questions you are welcome to contact us directly through lilach.gorenhuber@zhaw.ch or palm@zhaw.ch

Looking forward to meeting you,
Maik, Thomas, Manuel and Lilach.